Deals2mall.com, we offer you 100% customer satisfaction guarantee, buy with confidence.
30 day return and refund policy
1) 30 days return to refund
Our customer can request a return within 30 days of receiving the order. Please contact us ([email protected]) to obtain an RMA number.
1. The shipping cost is not refundable. And the return shipping costs and insurance are covered by the customers. deals2mall would not be responsible for the return fee or any shipping losses.
2. All returned products must be in its original (brand new) condition. If the accessory is not complete OR the products are damaged by customers, deal2mall reserves the right to refuse the full refund
3. To ensure timely information of the returned package, we recommend that you choose the courier that the package can be tracked.
4. Refunds must be processed after receiving the returned items.
2) 30 days of return for the exchange item
If the product you purchased does not present quality problems but does not correspond to your needs, our customer can request the exchange of items within 30 days of receiving the order. Please contact us ([email protected]) to obtain an RMA number.
1. Buyers are responsible for the cost of return shipping, we will cover all the costs of sending the replacement.
2. returned products must be in new condition and in resale conditions with the original packaging, including cartons, parts and instruction manual etc.
3. We are not responsible for the response on the lost item during the return.
4. The exchange must be processed after receiving the returned items.
5. In this case, the difference in price will be charged for the exchange item if necessary.
12 months free repair warranty
If a product doesn't work, you can send it back to us for a repair provided it is within 12 months of the purchase date. As a buyer, you will pay the shipping costs to return the original item to us, and we will pay the shipping costs to return the item to you. If the buyer has damaged / abused the items, he will not be admitted to the free repair.
1. Please tell us the order number and product code, explain the problem with the item details, including the cause and date of the problem.
2. Please send us clear images or videos of the defects (under 2 MB) in good lighting of both the product and the outer packaging.
3. If your products have passed the warranty date, you can also send us back for repair, but you must pay all the shipping and repair costs.
Canceling the order before shipping is free. If the package has been shipped, the order cannot be canceled. It would be better if you can inform us to cancel the order as soon as possible.
For further information, do not hesitate to contact us at [email protected].
How to request the guarantee (return, repair and refund)
If your order has any problems, please contact us via email: [email protected]
Reliable, useful and flexible, deals2mall offers basic technical support for the duration of your products. Buy with confidence and enjoy the support you deserve.